About Your Bill
Get a good read on your power bill
Your Grant PUD power bill is designed to be simple. Take a look at this sample bill to see how we’ve organized your energy use and account information for easy access.
Billing options
Paperless billing
When you sign up for ePay, you will receive your bill via e-mail. It’s easy, convenient and helps save resources.
SIGN UP FOR ePAY
BudgetPay
BudgetPay, our level billing plan, takes the guesswork out of managing your energy bill. Instead of rising and falling with the seasons, level billing means you know exactly how much your electric bill is going to be each and every month. (The monthly Budget Pay amount may require adjustments based on changes in a customer's power consumption and energy prices.)
To sign up, call us at (509) 766-2505. We’ll calculate your monthly BudgetPay amount and get your account set up. Then you can decide how to pay it each month, including having it automatically withdrawn with our ePay feature.
Multiple-account billing
Do you have multiple accounts? It’s easy to see all of your accounts on one statement with multiple-account billing. Options for multiple-account billing are available through your ePay account or by calling Customer Service at 509-766-2505.
New “Income-Qualified Discount” replaces and expands the Senior and Disability Discount
Grant PUD is now offering a 20% bill discount to all customers who meet our income-qualifying guidelines. This new program is based on the number of people in a household and total household income. In this way, it includes and expands upon the 20% discount we've long offered our qualifying senior and disabled customers.
Customers currently receiving a Senior or Disability discount do not need to take further action and will continue to receive their 20% discount, but it will appear on their next monthly bill as the “Income-Qualified” Discount.
Customers who aren't already receiving the discount, but would like to apply can review the income qualifications, below, and contact Customer Service:
509-766-2505
| NUMBER OF PERSONS IN HOUSEHOLD | 2024 ANNUAL income GUIDELINES | 2024 MONTHLY INCOME GUIDELINES |
|---|---|---|
| 1 | $50,400 | $4,200 |
| 2 | $57,600 | $4,800 |
| 3 | $64,800 | $5,400 |
| 4 | $72,000 | $6,000 |
| 5 | $77,800 | $6,483 |
| 6 | $83,920 | $6,993 |
| 7 | $94,680 | $7,890 |
| 8 | $105,440 | $8,787 |
| 9 | $116,200 | $9,683 |
Application Requirements:
To apply: Bring a form of photo ID along with your most current financial documents for everyone in the household who is over 18 into one of our local offices. Acceptable documents include one of the following:
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Three months of the following documentation:
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Bank Statements
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TANF (Temporary Assistance for Needy Families)
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Retirement
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Child Support Award Letter
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Unemployment Award Letter
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Or one annual document:
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Social Security/ Disability Award Letter
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Tax Return or W2
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The account holder applying for the discount must be present with their financial statements and ID to qualify.
Grant PUD Local Offices:
Moses Lake
Monday - Thursday: 9 a.m. - 4:30 p.m.
312 W 3rd Ave., Moses Lake, WA 98837
Ephrata
Tuesday - Friday: 9 a.m. - 12 p.m. & 12:30 p.m. - 4 p.m.
30th C St. SW, Ephrata, WA 98823
Quincy
Wednesday - Friday: 9 a.m. - 12 p.m. & 12:30 p.m. - 4 p.m.
27 B St. SW, Quincy, WA 98848
Royal City
Tuesday: 9 a.m. - 12 p.m. & 12:30 p.m. - 4 p.m.
505 Royal Ave. NW, Royal City, WA 99357
Our new advanced meters are digital and display accumulated power use in total kilowatt hours. You read them they way you would any number, from left to right.
A meter is like the odometer in your car. It displays accumulated power use over time. To check what you use in a billing cycle, take a reading on the first and last days of your billing cycle and subtract for that cycle's total energy use.
Note: even though our customers now have advanced meters, we may still need access to the meter. Please keep your meter accessible, so our personnel can have safe access in the event they need to reach the meter.
Always verify the legitimacy of a caller
Never provide any personal information such as credit card numbers, banking information, or Social Security number until you have verified the call is from Grant PUD.
Be cautious and aware of other tactics
Sometimes criminals pose as utility employees to gain access inside your home. Since your meter is on the outside of your home, we rarely need go inside. Never let anyone who claims to be from Grant PUD inside your home without proper identification. Call us to verify the need for the person to be in your home. If anything appears suspicious, call 911.
