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Start or Stop Service

Start Service

To start electric service at a residence that already has electrical service installed, simply call Customer Service or visit one of our local offices.

  • A $10 account service charge will be added to your first bill
  • A deposit may be required, dependent on your credit history
  • Deposits are typically $150 for residential service
  • We will connect your service within two business days following your request.  If it is necessary to connect the service after normal business hours, you will receive a $150 after-hours charge.

Stop Service

If you are moving out of your residence, call Customer Service or visit one of our local offices

  • Please notify us at least two days in advance of your move.
  • Let us know what day you are moving out so we can make sure you are no longer responsible for the electric bills after that date.
  • Provide us with a forwarding address.  A closing bill will be calculated based on how many days you were living there since the last bill and will be sent to your new address.


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30 C Street SW, P.O. Box 878, Ephrata WA 98823
(509) 754-0500 - Toll Free (800) 422-3199
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